We've been getting a lot of reports from customers lately that their Growlers seem to be leaking beer through a hole in the top. Generally, this leakage seems to happen around 5pm (though sometimes earlier, sometimes later), over dinner at home, at a BYOB restaurant, in the backyard by the grill, and often in the company of GOOD FRIENDS.
We appreciate your patience as we work through this problem.
The good news is: We have found a solution, but unfortunately it's just a temporary one. If you bring your empty Growler in to one of our locations, our crack squad of Growler Refilling Technicians will be happy to fill you back up, and all you have to cover is the cost of the parts. The labor is on us. (Unfortunately, empty BigHop cans do not respond well to this treatment, and are best sent to recycling, and replaced immediately by our GRTs, who have also been fully trained on these containers.)
We appreciate your patience as we work to rid all our containers of this problem. And if it's any consolation, we feel your pain, as this problem seems to have spread to our entire float of kegs, and even to the largest of our fermenters and bright tanks. It's like an epidemic in here.
Please know that we are doing everything in our power to address this. There's NOTHING more troubling than finding out you have less beer than you thought you had.
Thank you again for your patience.